If Toshiba denies your warranty claim, DoNotPay will assist you in appealing a claim. Heed these simple instructions:. We will submit the appeal letter on your behalf, and you'll hear from Toshiba soon after. DoNotPay can help you claim warranties from numerous other companies, including Asus , Acer , and Sony.
If you access our app from your web browser , we will help you simplify any of the following tasks:. Let DoNotPay solve this problem for me. We have helped over , people with their problems. Batteries can be purchased from an authorized service provider. Panel lights dark? Our troubleshooting assistant can help you avoid a trip to the service center.
Changing your touchpad settings. Connecting to a Wi-Fi network using Windows All rights reserved. Support Home » Warranty Information ». Login Partner Resources. Toshiba will attempt to resolve warranty issues over the telephone and may require your assistance in performing routine diagnostic procedures in connection with this call.
Should the Toshiba Support Centre isolate hardware malfunctions on your TV Products, you will be provided with an identification number and service instructions by the most convenient means e. Toshiba will incur all repair, logistics and insurance costs in this process. Under the terms of Carry-in or Send-in warranty service, you will be required to deliver your Toshiba TV Products to a Toshiba Authorised Service Provider for warranty repair and arrange for its collection on completion of repair.
You must prepay any shipping charges, taxes, or duties associated with transportation of the TV Products to and from the Toshiba Authorised Service Provider. Secure proper packing of the unit if you send it in or in case of pick up through Toshiba. Damages caused by improper packing by the end user will not be covered by Toshiba. Original carton boxes are most appropriate packing and shall be used by customer.
Toshiba is not obliged to provide carton boxes. Below you will find a list of countries which are covered under the Toshiba Limited Warranty for your products. Vestel is a trademark licensee of Toshiba Visual Solutions Corporation for the countries provided under the section Geographic Coverage and warrantor of above warranty terms and conditions. Vestel UK Ltd. Google Assistant is not available in certain languages and countries. We use cookies on our website to improve your shopping experience.
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Before placing the call, please have readily available the Toshiba Storage Product model number, part number, serial number and proof of purchase, as well as a description of the problem experienced. Technical Support personnel will assist the customer and working together try to correct the problem over the phone.
To facilitate this, the purchaser may be asked to run some simple, self-diagnostic tests and report the resulting status and error code messages. This will assist Technical Support in determining if the problem is in the Toshiba Storage Product or the customer's system, equipment, or instrument on which it is being used and if the problem can be resolved over the phone. If Technical Support determines the storage product is defective and the drive is covered under the Limited Warranty, you will be directed to contact the repair center at and an RMA number will be assigned, refund or replacement procedures will follow.
This number should be kept in case the status of the replacement product needs to be checked. The customer will be asked for the address where the replacement product is to be shipped. The Toshiba Hard Disk Drive product consists of delicate mechanisms employing very fine engineering tolerances and electrically sensitive devices that can easily be damaged, hence due care is required during normal installation or removal as well as during transportation.
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