When I cancelled the room the representative also cancelled the insurance so I could not be refunded for the cancellation. I just cancelled another four stays with them.

There is NO customer service. Direct bookings with hotels are the only way I will go in the future. Get buying tips about Travel Sites delivered to your inbox. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. Terrible and incompetent service. My reservation for hotel, paid in advance, fell through after hotel announced that they cannot honor my reservation. I contacted Hotels. Responding to their automatic emails leads you nowhere.

So, after three lengthy phone conversations, each lasting over 30 minutes, they were unable to confirm an alternative accommodation, and asked each time to call me back.. In the end, I had to cancel completely, and book myself a new room through another website, paying way more than originally, because the travel date approached.

Stay away from this company. I am very disappointed with Hotels. I had a situation where the hotel I booked for was a complete disaster. The hotel shown at hotels. I ended up not staying there and let the front desk know as my family and I did not feel comfortable staying there. I called hotels. They said I would be receiving a full refund and I only received partial. They expected me to cancel within 48 hours but how could I do that if I had booked the hotel the same day.

I am very disappointed on how hotels. They did not offer me to change to another hotel. Instead I had to use a different site to book a different hotel that night. I will not be using this site again as they have people working for them who promise customers they will be receiving a full refund and I did not.

Do not book through hotels. They charged me Contacted their customer service and they basically told me so what. We just made Never do business with motels. Tried to get help resolving an issue and was given nothing but the runaround for over a month. I finally contacted the Better Business Bureau and they finally replied, but their resolution was pathetic. I will never use Hotels. My deceased wife booked our stays and Hotels.

They have not even replied. Every airline was glad to help but hotels. Booked a room last minute while traveling a long distance not thinking a Super 8 would be as filthy as the one we walked into. I will never book through them again. They will steal your money at any opportunity. They refused. Will not Be doing business with Hotels. Will tell others about our awful experience. I made a reservation through the website Hotels. After 3 hours of trying to get in touch with the Hotels.

Multiple phone calls. No one knows what is going on. I have to retell my story every time. Usually takes 1. The room I booked with Hotels. I went online to book with hotels. Closed a year ago. Long day travelling and I had my hotel all set up only to arrive with very limited options as there is a holiday on.

Same as everyone else above. Never Ever Ever Ever use them if you want to enjoy your travel. They hire anyone who uses a fake name to answer the phones. They will hang up on you at will on top of speaking having major communication gaps. Dont use this company.

I dont know how the NBA endorses them. They are scammers. I was also told the hotel was e mailed a waiver to receive my refund and when I called the hotel they had no e mail sent.

I dont know much about suing people or businesses or lawsuits anything of that nature but seems to me that every comment on this page is for the same reason…ive been trying to handle my problem since the middle maybe en of april to only hear the same response every single time well at least the times i wasnt hung up on after waiting for almost an hour for the third time in a row….

Ive spent a nice amount with hotels. There has to be something done about this they are commiting fraud with false advertisement…. I agree! I am having my lawyer send in documents to proceed with my refund that they have not taken care of since March!!!

Similar story. Somebody hacked into my awards credit and used it on a reservation. I reported it right away, before the fraudster could utilize the reservation. Their incompentent investigation found out that i was the hacker or someone else who used the reservation, WHEN i was the one who kept saying that i wanted it cancelled cuz none of the reservation was me.

But they let it go, cuz the fraudster showed up with id at the hotel, using my award credit. I want to join any lawsuit or army to make this company pay for their incompetence. Yes, how do we get involved in one — I am having the same issue. Charged 3 times for same room. No way to contact them. I have tried everything!! Nothing and no one to help. It so bad,. They will hang up on you at will on top of having major communication gaps. If anyone has a class action law suite for wire fraud let me know.

For about years, I have attempted to have what I estimate is nights redeemed. I take some responsibility. Once getting locked out for three months so password resets were not accessible. Throughout this time, I have called customer service around times.

Three or four times the accounts were deactivated, but that was not my intent. I did agree the the first one. Did you know that once an account is deactivated, any nights you add on that email address are lost. Literally, I have lowered myself to virtually begging. Never a response, never a follow-up, never and admission that among all my naive requests and email disasters, was any accountability EVER accepted upon the side of this hotel vendor.

Not for free! I want this company to adhere to the Terms of Service and not break their contract. I have been through exactly the same scenario. I have given up and will now ask my company a not-for-profit to reimburse me for a room I never got to stay in.

Me and my son relocated to California about 4 months ago from Wisconsin and ended up staying at a hotel while we worked, go to school. But they proceeded to charge the people there.

Now I have a free night to redeem, on top of missing nights which i emailed evidence proof that I had stayed those nights 3 weeks before now which would add up to another free night, on top of a free night that was emailed to me but was expired!!!!

Me and my son still looking for a place, while sleeping in our car and thanks to some strangers who have allowed us to come in and wash off and things so we can go to work. So hotels. I have been hung up on, yelled at, talked down to , argued with, and downright been treated so rude that I wanted to see the person on the other end of the phone. Yet we keep booking because it makes it easier and we want something for our money that we are spending.

But unless we stop using their service they are so it would seem going to treat us this way and get away with it. I cancelled our hotel also due to my cruise getting cancelled due to Covid but am still being made to pay for the hotel. Pretty sickening if you ask me. Hello, my name is Mark Brown, confirmation I booked a room from Hotels.

It was for 1 night. I did not stay overnight because room was infested with BUGS!! They were not noticed at first since the carpet was a dark brown color. But there was a small piece of white paper on the carpet, about the size of a fingernail.

The BUGS were taking it somewhere. I looked inside the bathroom and noticed very easily the moving around on the light colored tile, the BUGS. I could not stay. I told the clerk what was going on in my room and he he asked me if I wanted to change rooms. Of coarse, I said no!! If this has only happened to me, then fine, no need for red flags. But if this is an ongoing problem, especially if small children are involved, then maybe the Health Department should look into this.

Dissatisfied Customer. I booked a birthday trip for myself in the early month of September, down to Florida. The hotel I booked, was through hotels. As the date got closer and closer, hurricane Dorian came about. Once I saw the hurricane was in Florida in the area I booked, during the very same time, I went to call hotels.

Not to my surprise, I was advised this could not be done. I then asked to cancel, I was advised if I canceled I would be extended some type of cancellation fees…. NOT OK! I disputed each charge! Still in good faith, I re-booked through hotels. Only for me to now, be getting information back from my bank saying they did not side with me because they cannot go against the hotels. Its like me ordering a wooden desk from a company, it gets delivered, and come to find out the desk has termites or some sort of bug infestation.

As I pulled back the bed linen, I noticed that sheets appeared clean, but mattresses were filthy. So, I moved on to the bathroom. The toilet bowel was a tea like color and mold all over the seat. I took pictures and went back to the lobby. Clerk apologized and told me that the only available room was handicapped. Since I prepaid; and did not want to go through the hassle of a refund being issued, the other hotels booked in the area and or price gouging.

I accepted the room. Clerk had to let us in, and she took the key back to the lobby to reset. Made it through the night and woke up to a roach in a cup that I left on the nightstand.

Also calling the hotel directly is cheaper. The Raddison told me that themselves. They also said this site uses fluctuating prices which is why you will see different room rates instead of one consistent price. Should be call bait and switch. The Customer service is horrible. You call one time and you are with someone in the Philippines and you call back and you got someone in El Salvador.

When we arrived we were told By the Owner, Keith, that Hotels. Claimed that Hotels. Luckily for us one of the pub patrons overheard our problem and offered us their home to stay in for the night. The Hambro Inn claimed at first to us that they never received any reservation or prepaid monies on our behalf from Hotels.

We demanded that hotels. By showing us the Registration card with our signature on it , or even the name of the other hotel that he forwarded the money too. How can you be so indifferent????? My wife and I are on our honeymoon in Mexico but the experience with hotels. Prior to our flight , we were affected by hurricane Dorian , a category 5 hurricane which canceled our flights. We then contacted hotels.

We recieved an email stating that the changes were made. However , during check in process at the receptionist desk , we were informed that the changes were never completed.

The hotel and hotels. No to mentioned , the customer service at hotels. Never Again , Worst consumer service , Every call they repeat same thing talk to hotel. Who knew that Hotels. The new t. Showing a man o a toilet next to his wife taking a bath is pre-teen boy humor for the Duck Dynasty pre teen. Sorry, I may not be the high pedigree of others, but this folks, is as low as you can go.

I would NOT recommend anyone do business with hotel. Tell me my booking is none refundable so I basically have to stay here or spend my own money to leave. This was even acknowledged to me by the owner of the hotel I booked.

You are swindlers. You should be ashamed. I have gotten emails from someone for confirmation of bookings who is not me. When I tried to explain the situation and verify that my credit information was not being used they prevaricated and all they did was hide behind policy and become increasingly irritated. All I was trying to do was to help them to keep me as a customer.

This company is not worth the hassle. My advise is use another service any other service , to book hotels! It is too bad I did not do my research before I used Hotels. At the check in I was informed that the hotel does not have free breakfast and never did.

Even know in my confirmation email from Hotels. Very shortly it became very clear that that was in Fact Hotels. It was my first experience with Hotels. I had never in my life had such a bad customer service! It also puts a shade on Expedia as Hotels. When I called to complain about a mistake Hotels. The stated there was no one above them. That they sign their own paychecks, make decisions on the companies and there is no one else I could escalate my complaints to.

I understand this is a customer of Hotels. Com as well as others possible in that particular building. Bookings and AirBNB have dropped this racist from their booking site will you. She has a condo in Miami Beach she rents out. Please google you will find out who she is.

This is not her first incident. Is this your customer does Hotel. Does Hotel. Com condone this attitude of owners of rentals she say most of her bookings are through you on her face book page is this true. Please look into the matter and get back with me.

I am a realtor on Miami Beach and I hope you take her site down if not we know where you stand. Not only my wife and I could not get into the property, we ended up sitting by the door for hours.

We ended up booking another property. This was extremely horrible experience and felt we were scam ran by hotels. Your customer service was less than inadequate in helping us at the time, and not willing to do anything about it now. Good Afternoon I book a getaway via Hotels. But these are the hotels that Hotels. I asked for are refund for horrible stay they want to give me s voucher that they wanted me to pay for..

Horrible Hotels. I called to make a reservation for my boyfriend because his air conditioner went out, he lives in Arizona. So, the rep told me he could put the room on a courtesy hold for me, I told him fine, gave him my credit card info, told him I would call right back. When I called back, of course I was told there is no such thing as a courtesy hold and my credit card would be charged a penalty fee if one night!

I was livid, requested to speak to a supervisor, who claimed he needed to listen to the tape and would get back to me in 3 business days.

Once they hear the conversation, I should be getting a refund. I will never use this platform again and will spread the word about their shady customer service reps, they are a bunch of liars and thieves. Who knew the hotel reservation business was do cut throat? I have the same issue as Releisha Gilliam.

I booked a room and the agent assured me I had 1 to 2 hours to cancel the reservation I made that day, so I felt comfortable giving him my credit card and booking the room. They sent me a confirmation email. When I called Hotels. Com I get the total run around, everyone I talked to sound like little kids who have no idea what they are talking about. They gave me that story about listening to the call and getting back to me within hours, that was on the 15th and here it is the 24th and they are still giving me the same story, another hours.

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